AI Growth Systems for UK Property Managers & Letting Agents.

The AI receptionist is configured to do three jobs and to escalate everything else. (1) Viewing bookings: it captures applicant name, property of interest, requested date/time, employment status, household composition and budget, then either books straight into your Reapit / Alto / Jupix / Acquaint diary or hands off to an agent. (2) Maintenance call-outs: it triages the issue against your defined emergency criteria (no heating, no hot water, no power, water leak, security failure), pulls the property and approved-contractor record, dispatches the contractor with a job number, and notifies landlord and tenant by SMS — all logged for the property file. (3) Landlord enquiries: it captures portfolio size, current arrangement, postcodes, and pain point, then books a valuation or instruction call into the senior negotiator's diary. It never gives legal advice, never quotes rent or yield without an agent, and never confirms a tenancy. Every call is recorded, transcribed and dropped into the property file, satisfying TPO / PRS audit trails and CMP record-keeping requirements.

Yes — we integrate with all major UK lettings platforms: Reapit (AgencyCloud and Foundations), Alto (Houseful / Zoopla), Jupix (Houseful), Acquaint CRM, GoTenant, Inspect Real Estate, BlockEx (block management), and the referencing / contracts layer including Goodlord, Van Mildert, HomeLet, Rentguard and Reposit. Viewing bookings, valuation requests and landlord enquiries created by the AI receptionist sync to your CRM as the correct entity (applicant, vendor, landlord), the property file is pulled to brief the call, contractor dispatch posts back as a job record, and review-request sequences trigger off tenancy-start, mid-term inspection and tenancy-end events. Dormant-landlord reactivation pulls historic instructions from your CRM and sequences them with relevant Renters Rights Bill / EPC C / Section 24 content depending on profile.

We treat the Renters Rights Bill as the single biggest landlord-acquisition opportunity of the decade. Kerblabs builds three layers. (1) A compliance-authority hub on your website covering Section 21 abolition, the move to periodic tenancies replacing AST, the new statutory grounds for possession, the Decent Homes Standard for PRS, mandatory landlord Ombudsman membership, the property portal / database, and the rent-bidding ban. This content captures long-tail landlord queries ('when does Section 21 end', 'what is the new periodic tenancy', 'do I need to join the landlord ombudsman') and frames your agency as the authority. (2) A landlord-acquisition campaign that targets self-managing landlords with a 'Renters Rights Bill readiness audit' lead magnet — typically pulling 20-60 audit requests per month per branch in the run-up to commencement. (3) A retention sequence to existing landlords that updates them on each commencement phase and pre-empts churn to DIY portals or competitor agents. We also keep your content current as commencement orders are laid before Parliament — this is a moving target through 2025-26.

Compliance signalling is both a legal requirement and a conversion lever, and most independent agency websites either under-display it or display it incorrectly. We surface your Property Ombudsman / PRS membership number, your CMP scheme (Client Money Protect, Money Shield, Propertymark CMP, RICS CMP, UKALA Total Loss), your ARLA Propertymark / NAEA / RICS membership where applicable, and your Tenant Fees Act compliance position on every relevant page in line with the Consumer Rights Act 2015 mandatory display rules and the CMA enforcement guidance. For block management instructions we make the RICS Service Charge Residential Management Code (Section 24) position explicit, which is a significant differentiator against unregulated managing agents. Every piece of advertising creative is reviewed against the CAP Code, ASA enforcement record on lettings advertising, and the Tenant Fees Act 2019 (England), Renting Homes (Wales) Act 2016 / Tenant Fees Act 2019 (Wales) and the Private Housing (Tenancies) (Scotland) Act 2016 / 2022 emergency rent caps where applicable.

For most independents the right ratio is dramatically tilted toward landlord acquisition — and most agencies have it backwards. A new managed instruction is worth £8,000-£25,000 in lifetime revenue at 8-12% management plus tenant find, renewal and inspection income. A tenant-find applicant is worth one fee. Landlord acquisition CPCs are higher (£6-£14 for 'letting agent {city}' and 'property management {city}') but conversion economics are an order of magnitude better. We typically rebalance independents from a 70/30 tenant-vs-landlord split to 30/70, redirecting Rightmove / Zoopla featured-listing fees into direct landlord acquisition (Google Ads, LinkedIn outreach, Section 24 / Renters Rights Bill content authority, mid-portfolio landlord nurture sequences). On the tenant side we use the AI receptionist to handle viewing demand 24/7 rather than spending more on lead volume — most independents have plenty of applicant flow and just leak it through unanswered phones. The BTR squeeze on prime young professional tenants is real but mostly affects new-build city-centre stock; suburban family lets, HMOs, and pet-friendly portfolios continue to outperform.